Frequently Asked Questions and AnswersContact us

We are here to help!

Cupcake Babies is a brand built around an entirely new concept that offers fully original products. Cupcake Babies products are bold, innovative, and practical.

Check out our list of frequently asked questions and answers below or contact us if you need any help!

Which countries do you ship to?

We can ship your order to almost every country in the World.

Which payment methods do you accept?

We accept all major credit and debit cards, and PayPal. You can select your preferred method of payment at checkout.

I don't want to give my card details online. Can I still order?

Yes. You can order over the phone. Please call us at +352 661 80 06 11 to arrange for payment.

Can I order by telephone?

Yes. Please call us during office hours on +32 492 171 770. Our office is open Monday to Friday 9am - 6pm CET.

What happens if my parcel is damaged when it arrives?

In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, you should refuse to sign for it and have it returned to us. You should contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and send them to us so we can work out the best way to go about it.

Can I return my order?

Orders that are not damaged can still be returned to us but only in their original unopened packaging. Upon receiving the package back, we will issue a refund. We cannot refund shipping costs.

How long will delivery take?

We usually ship your order within 3 days after it has been received. The delivery times depend entirely on your local postal service. On average that takes another day or two for deliveries in the EU and about 5 days for international deliveries.

How secure is shopping in your online shop? Is my data protected?

All transactions made on our website are secure and are done over a 256-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processors we use (Stripe and PayPal).