You are welcome to contact us with any questions and comments about our products. The best way to contact us is to send an email to info [at] cupcakebabies [dot] eu or simply fill our the contact form on this page.
In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, you should refuse to sign for it and have it returned to us. You should contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and send them to us so we can work out the best way to go about it.
We usually ship your order within 3 days after it has been received. The delivery times depend entirely on your local postal service. On average that takes another day or two for deliveries in the EU and about 5 days for international deliveries.
All transactions made on our website are secure and are done over a 256-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processors we use (Stripe and PayPal).
Cupcake Babies customers come from Europe, UK, USA, and many more countries spread across 4 continents!
While we are headquartered in Europe, we maintain presence in several countries through our local transporters, distributors and commercial agents. They help us ship orders quickly so you get them faster.